Refund Policy — Xtify
Legal

Refund policy

Last updated July 10, 2026

We want you to pay for Xtify only while it's earning its place in your workflow. This policy covers refunds for Pro and Ultra subscriptions purchased directly through Xtify.

1. Overview

Refund eligibility depends on your billing cycle. If you subscribed through the App Store, refunds are handled by Apple under their policy, not directly by us — request those through your Apple account.

2. Monthly & annual plans

Whether you're on a monthly or annual plan, you can request a full refund within 7 days of a charge. After 7 days, that billing cycle's charge is final and cannot be changed — cancel any time to stop future charges, effective at the end of the current period.

3. Requesting a refund

Email [email protected] from the address on your account with your request. Include the charge date so we can look it up quickly.

Approved refunds are returned to your original payment method within 5–10 business days.

4. Non-refundable cases

  • Requests made after the applicable refund window has closed
  • Accounts terminated for violating our terms of service
  • Charges disputed through your bank or card issuer instead of through us first — contact us before filing a chargeback

5. Contact

Questions about a charge or this policy — [email protected].